Operating maturity
Five stages of operating maturity
Every company sits somewhere on this map. Most move up one stage at a time, starting with one workflow.
Stage 1
Running on people
The work lives in individual effort. Each job runs on whoever is carrying it.
- Name the pain points
- Look at how the work really moves
- Find where the record gets lost
Stage 2
Repeated on some jobs
Some habits repeat from job to job, but they depend on the same few people.
- Spot what repeats
- Write down how it should run
- One owner per workflow
Stage 3
Written and shared
The way of working is written down and used the same way across the company.
- Owners for the whole workflow
- One shared record
- Regular checks on how it runs
Stage 4
Measured and managed
The company measures how its workflows run and manages change on purpose.
- Field work tied to the office
- Changes handled one way
- Clear measures people trust
Stage 5
Runs on its own system
The operation runs on a system the company owns. People carry judgment, not coordination.
- Every workflow connected
- The system improves with use
- Knowledge stays when people move
Reacting to the work
Ahead of the work
Show this to someone nearby. They scan it with their phone camera to open the map.